Rapid Support

• Fast support has become such a necessary characteristic of a kind of tool such as Business Functions that we make a bit of a feature of it.
• The reason support needs to be fast is that the environment in which spreadsheet modelling takes place is fast-moving, with deadlines set on an hourly rather than weekly basis. And you tend to need help when you are in the middle of something.
• We aim to get an email response out to you within minutes of you sending it to us, providing we are at work of course (hours: London GMT). It may not be a solution, it might be first thoughts - but at least you know we are on the case. What happens next depends on the problem. Quite often we just need to correct an input or suggest function alternatives. At the other extreme its a bugfix or maybe even a new function, but even those we can do in a couple of days without too much difficulty.
• We also have a forum you can post to as well and expect the same fast results.