Frequently Asked Questions
How can I access from other computers ?
Capturix ScanShare service stop or don't start, what to do ?
I use a Firewall how can i unlock Capturix ScanShare ?
How to configure with ZoneAlarm Firewall ?
Can Capturix ScanShare work with IIS ?
Capturix ScanShare does not respond to Scan/Copy operations...
Capturix Scanshare service stop or don't start, what to do ?
First we need to know what is causing this problem, there are some reports that on computers running Microsoft Office some scanner models requires the Office CD-ROM to complete the instalation.
To see the Capturix Scanshare error messages you should the following:
Go to the Windows Control Panel and select Administrative Tools
Select Services
Find Capturix Scanshare and select Properties on the right-click menu
Check "Allow service to interact with desktop" and press OK
Press Start to start the service and you will see any error message that appears.
If you see the Microsoft Office installation tool you should insert the instalation CD-ROM because the setup application will ask for it during the installation.
I use a Firewall how can i unlock Capturix ScanShare ?
If you use a Firewall you need to allow Capturix ScanShare service applications.
This is example to Windows Firewall but its similar to other Firewall applications:
Go to Windows Firewall configuration and click exceptions tab, then press Add program... button and allow
CapturixDoScan.exe and CapturixScanShare.exe applications.
To open the port of the Capturix ScanShare Webserver, just press Add Port... and allow TCP port that you configure (by default is 80)
How to configure with ZoneAlarm Firewall ?
You should allow this program on the Program Control:
1. Select Program Control
2. Add
3. CapturixScanshare.exe (in Program Files > Capturix Scanshare, by default)
4. Add
5. CapturixDoScan.exe (in Program Files > Capturix Scanshare, by default)
You should see this 2 items on the Program Control
Can Capturix ScanShare work with IIS ?
Yes, you will need to configure a different port to ScanShare. Just go to configuration, select Server and choose a different port (eg:8080)
Capturix ScanShare does not respond to Scan/Copy operations...
If its the first time you use the application you will have to select scanner on the Configuration window.
Capturix ScanShare will work with Windows 95/98/Me ?
Yes.
How can i access from remote computers ?
ATENTION: Scanshare should be installed ONLY on server computer (the computer that have the scanner connected.)
It's very simple, if you open the ScanShare configuration window >> Server, you will see the local ip of the computer that is sharing the scanner:
To access from a client/remote computer:
- Open Internet Explorer
Then type the link that is on ScanShare application:
You will see this page:
Now you can click Scan or Copier and navigate on the scanner menus.
