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Abacus HelpDesk supports your HelpDesk with complete service
and support, call tracking, knowledge management, problem
resolution, call management, statistic reports, invoices
handling, and much more!
With the SQL-connection module Abacus HelpDesk support MS
SQL-Server, to be able to handle large databases!
Web Interface
Permissions
Every users has their own permissions to the system: read, write or admin.
Knowledge database
From an active case, it is quick and easy to open a similar case from the knowledge database and the history of an earlier case. It will be easy to retrieve users or specific equipment.
Material/Equipment
Under the heading Material, the amount of material used for the issue can be registered, and when the issue is closed, an invoice can be prepared using the material information
Statistics
Different statistical reports can be generated in Abacus Helpdesk. In the present version four different reports can be generated. Please send us your requirement for types of reports you might need in the future.
Purchasing
Abacus Helpdesk provides a way for you to keep information about your purchasing and purchasing history.
How was the order handled, and how was it registered as delivered? The answer can be found in the purchasing-module
Statistics
Different statistical reports can be generated in Abacus Helpdesk. In the present version four different reports can be generated. Please send us your requirement for types of reports you might need in the future.
Escalation
Escalation means that an action is taken if an issue has passed the date given as the planned date of the issue. The system allows two kinds of activities that can be used individually and in combination, move the issue to other technician and send e-mail with escalation notification.
Abacus Helpdesk contains a function for sending e-mail via SMTP. Access to an e-mail server capable of handling SMTP is required to activate this function. This function allows, among other things, the system to generate e-mail messages automatically when certain conditions are met.
Paging function
Send an alarm notification via SMS or Minicall to technicians. Together with EasyCall a flexible function is created to notify a specific technician or group of technicians of an emergency error. The function requires that a third-party product, EasyCall, be installed, which handles the communication with the phone operator. Today EasyCall supports several different operators and if an operator is not defined, a communications profile can be created for the desired operator.
Crystal reports
It is possible to create statistics reports single-handedly by calling reports created with Crystal reports. Several different selections can be made from the system that are subsequently sent to Crystal reports. Require Crystal reports 8.5
Inventory
The inventory function is an advanced, powerful, and feature rich asset management and asset tracking system for your desktop and networked PCs. With Cost of Ownership so important today the inventory function will provide your organization with comprehensive and detailed information about all of the hardware and software on all of the p.c.'s on your network The inventory function handles inventory of both hard- and software on computers with Windows 9x/Me/NT/2000/XP.
License information
Abacus Help Desk is licensed concurrently to the total numbers of users at the same time, from 1 to 8 users and then unlimited.
System Requirements
Abacus HelpDesk requires Windows95/98, NT 4.0 or Windows 2000, 35MB HD, 16MB RAM and 800x600 screen.
| Additional Information: Abacus Helpdesk |
Price |
|
|
Helpdesk 8 users |
|
$3200 |
| Helpdesk 7 users |
 |
$2825 |
| Helpdesk 6 users |
|
$2450 |
| Helpdesk 5 users |
|
$2075 |
| Helpdesk 4 users |
|
$1700 |
| Helpdesk 3 users |
|
$1275 |
| Helpdesk 2 users |
|
$850 |
| Helpdesk 1 user |
|
$425 |
| Helpdesk - Unlimited incl SQL |
|
$3850 |
| Helpdesk - MS SQL connection module |
|
$195 |
Please see also Network Investory Master
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