Voice Broadcasting
System
Different voice messages can be played to an answering machine versus an individual. Simple to complex voice messaging scripts can be developed for touchphone response. Calls can be directed to operators that are standing by or can be transferred to outside third parties.
Voice messaging can be applied to many applications, from business to government and community notification
Types of Voice Message Broadcasting Campaigns:
- Simple Voice Message
Broadcasting:
This is a basic telemessaging call where the phone software dials from a list and plays one standard message either to an individual, or to an answering machine and an indiviudal. No person or agent is required to talk with the contacted party who in turn simply listens to the message. This technique could be useful when you wish to simply provide information or announce an event, provide a reminder, or request an action from the contacted individual. - Voice Message Broadcasting and Touchphone
Response:
This method expands the prior telemessaging call technique by playing a message that gives the contacted individual options from which to select. Using touchphone responses such as "Press 1 for...", the choices could include obtaining additional information, being removed from the call list, leaving a voice message, reciving a fax, email or terminating the call. Although more complex than the prior call types, this form of message dialing does not require that an agent be available to handle this call - Message Broadcasting and Call
Transfer:
This is similar to the prior call technique but with the option to transfer the call to a third party or to a group of agents who are actively standing by to accept calls. Again, using touchphone responses the contacted individual can request that the call be transferred to an agent. The phone software dials another number and when contact is made with the third party or different phone system, the call is transferred.
Real Time Reports
A key feature of our Voice Message Software is the ability to generate real time reports and graphs. This important measuring system helps you observe and control the performance of your phone software with clear and meaningful displays. Graphs and charts of operational statistics let you measure the effectiveness of each message campaign.
The Benefits of Broadcasting Voice Mail Messages:
Interactive voice messaging broadcast software can reduce customer service costs and enhance your organization or business by:
- Providing high volume contacts and notifications.
- Delivering voice mail messages efficiently.
- Expanding hours of operation with telemessaging services.
- Automating routine calls thereby freeing employees to concentrate on more complex duties.
- Speeding response times to message recipients.
- Expanding call capacity faster and at a lower cost.
- Reducing the cost of employee or call center agent turnover Such benefits can show an immediate return on investment and make any business or call center more profitable.
These are just a few applications for Interactive voice messaging services:
- Event invitations
- Warrantee renewals
- New service offerings
- Consumer information
- Customer Satisfaction Surveys
- Employee Benefit Surveys
- Market Research Surveys
- Company updates
- Membership renewals
- Telemessaging Services
- Subscription renewals
- Customer preferences data
- Petitions and citizen polling
- Locator Services
- Customer Service
- Literature Fulfillment
- Order Status
- Inventory Confirmation
- Account Status
- Lead Generation & Capture
- Contests and Opinion Polls
