With options to suite small, medium and large organisations, Razordesk is the tool you need to manage your business IT support requirements. Staff and end users alike will appreciate its intuitive web-based console. Effortlessly track help requests and "faults", keep people informed, get notified of changes, generate reports, maintain contractual obligations and much more. Razordesk can even produce headed itemized time sheets to accurately bill your customers effort according to their support contract.
Razordesk is easy to use and ideal for a small IT concern, yet its packed with features that will also appeal to larger IT departments and organisations. As an example, Razordesk lets you delegate certain administrative roles to your customers. Thus if you have customers sufficiently large that they have their own IT staff, you can provide them with their own mini helpdesk. How many other helpdesk products offer this level of control?
The Graphical User
Interface
Covers razordesk's easy to use Windows-like tab structure and
user interface, also shows how Skins let you change the way the
portal looks.
Security and user
access
Multi-user logins and how to control what users see and what
users can do. Describes sub administrator accounts that allow
you to delegate certain functions to key personnel in
departments or customer sites.
Workflow - The anatomy of a
ticket
The workflow control the state transition of a ticket from New
to Closed. Learn how razordesk has the ability to define both
simple and complex lifecycles. How tickets include notes and
attachments, and more.
Notifications Contracts and
Jeopardy
An essential role of a helpdesk is keeping people informed. We
describe how razordesk keeps technicians and users up to date
when tickets change and how the system can help maintain your
customer's contractual obligations.
Customer billing and
reports
Reports and graphs offer a grand view over the current
situation and with the special billing report you can keep
tight reigns on how much time has been spent with each
customer.
Document and file
distribution
Enterprise users can take advantage of this optional
facility to manage distribution of software, documents and
other files. Easy upload to the site, control which customers
have access to specific files.
Whether you are a smaller consultancy or a large IT department with your own Intranet we have the Razordesk option for you. For ease of setup and where no server is available choose from the Rented options. Get 30 days free to evaluate the system then choose from one of the three options starting at just £10 per month. If after 30 days you feel Razordesk is not for you, simply discontinue using it. The rented options are also ideal if you prefer to test drive Razordesk before running it on your own server.
Razordesk is easily and quickly installed on your own Windows web server and SQL database. Access to Razordesk is likely to be faster via your own internal network than when rented over the Internet.
Please contact us if you have specialist requirements. We can arrange a dedictated third party server and database located at a high redundancy server farm. Plus we can also manage a complete turn-key solution, Razordesk and appropriate software on a server of your choice delivered for ready to plug into your network.
All Razordesk products include standard support. Rented options include standard support in the monthly free and purchased products include standard support for 12 months.
|
10U |
50U |
|
| Runs on Your server |
Y |
Y |
| 14 Day Installation Support |
Y |
Y |
| Standard Support |
O |
O |
| Extended Support |
O |
O |
| Premium Support |
O |
O |
| Outbound Notifications |
Y |
Y |
| Inbound EMail Integration |
O |
O |
| HTML and PDF Reports |
Y |
Y |
| TeeChart Graphics |
O |
O |
| File Distribution Facility (tab) |
O |
O |
| Y(es)
O(ptional) RENT run from our
servers PURCH Download and install on your
servers 10% discount on Rented prices if paid 12 months in advance (as shown) Discounts of up to 20% when purchasing support and extras at the same time as the base razordesk software online. |
||
System Requirements: Windows 2000 with IIS5 or II6 or higher, and with Microsoft dotnet extensions. Microsoft SQL2000 or higher installed on the web server. Note that owing to the advanced nature of Razordesk and the use of database stored procedures, Razordesk will not operate with Microsoft Access.
Additional Information: Razordesk |
|||
| $175.00 | Razordesk 10U Starter Edition | Buy Online |
 |
| $475.00 | Razordesk 50U Advanced Edition | Buy Online |
|
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