Tickets may record a variety of data, notably a summary and description, who raised it, when it was raised and to whom it has been assigned for resolution. What data people can view and what they can modify will vary depending on the status of ticket and their authority. The available fields includes

• Summary and Description (up to 4000 characters)
• Date when ticket was created and the date when the problem first noticed
• Severity - low, medium or high
• Status - for example, NEW, ASSIGNED, IN-PROGRESS, SOLVED, ESCALLATED, ON-HOLD
• Date ticket was last modified
• The person that raised the ticket
• The support owner (which can be configured to be set by default on a customer basis)
• Up to three support personnel
• Reference to a department or group
• Reference to the type of ticket (e.g., fault, request, admin etc)
• An external reference (if for example the customer has their own ticketing system)
• Predicted effort required to resolve ticket
• Actual accumulative time to resolve ticket
• Jeopardy gives you the ability to measure the age of a ticket against the customer's contractual obligations. Tickets will change colour as they reach preset age limits.