Contact Management and
Document Management Software
Radical
: $7000
RADICAL is a highly customisable business
application than can address many requirements
including:
- Helpdesks
- Service-Centres
- Expense Management
- Sales Management
- Contact Mangement
- Customer Relationship Management (CRM)
| Sophisticated Customer
Profiling. |
| Storage of Hardware, Software
and Networking information with each Client |
| Establishment of user-defined
service level agreements (SLAs) per each
account |
| Tracking of user-defined
warranty programs for inventoried items. |
| Automatic routing and
escalating of calls based on user-defined
Rules |
| Escalation Rules based on
numerous Service Clocks that are user defined |
| Complete history of
activities with unlimited notes with each call is
maintained |
| Populate and utilize the
knowledge base to search for problem
resolutions |
| Extensive User-defined
reporting with built-in interface to Seagate
Crystal Reports |
| Powerful analytical tools and
filters to monitor performance of Help Desk
Personnel |
| Concurrent user
licensing |
| Real-time analytical
calculations |
| Creation and linking of tasks
and activities to specific service calls. |
OS : Windows
2000/2003/XP/NT 4
More
Info
1(2)
Next
Business &
Finance Software
Accounting Business Finance Planners/Schedulers
Software for MS
Excel
Accounting Add Power Analysis Budgeting Calculators Cars Charting Checks Converters
Finance Forecasting
Employment
Inventory
Investment
Manufacturing
Planners
Quality
Control Schedulers
Software for MS
Word
Internet
Anti-Spam Tools
Anti-Viruses
Download
Managers
Shopping Carts &
Browsers
Others
Alarms
Conveters
Please see also MS Excel add-ins,
MS Excel
Spreadsheets, and MS Excel
Templates, MS
Excel Workbooks, VBA
Code for Excel for your business & home.
More Business
Management Software
|