PC Software : Business :
Excel add-ins and workbooks : Manufacture Software
Resource Management, Portfolio Management, Innovations,
Investment, Balance, Brand, Measure
How to find invest program,
managing balanced scorecards, investing in brand, help
desk, customer relationship management, portfolio
management, resource management, training.
Radical
$7000
RADICAL is a highly customisable business
application than can address many requirements
including:
- Helpdesks
- Service-Centres
- Expense Management
- Sales Management
- Contact Mangement
- Customer Relationship Management (CRM)
|
Sophisticated Customer Profiling. |
| Storage of
Hardware, Software and Networking information
with each Client |
|
Establishment of user-defined service level
agreements (SLAs) per each account |
| Tracking of
user-defined warranty programs for inventoried
items. |
| Automatic
routing and escalating of calls based on
user-defined Rules |
| Escalation
Rules based on numerous Service Clocks that are
user defined |
| Complete
history of activities with unlimited notes with
each call is maintained |
| Populate and
utilize the knowledge base to search for problem
resolutions |
| Extensive
User-defined reporting with built-in interface to
Seagate Crystal Reports |
| Powerful
analytical tools and filters to monitor
performance of Help Desk Personnel |
| Concurrent
user licensing |
| Real-time
analytical calculations |
| Creation and
linking of tasks and activities to specific
service calls. |
OS : Windows
2000/2003/XP/NT 4
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