PC Sales Management Software
$145.00
ASCON is a business tool to manage your contact relationships and track the marketing and sales process. Up to 65 fields of information can be kept on each contact grouped into Phone numbers, Work details, Groups, Internet details, Money, History and Personal details
Each contact can have an unlimited number of history notes attached to them and they can belong to any number of groups.
You can track the sales process with simple
checkboxes which allows you to get quick lists of
contacts who have:
- contacted you, but havent asked for prices
- asked for a quote but haven't
ordered/purchased
- ordered but havent recieved your
product/service
- recieved product, but havent paid
With a single click you can visit the contacts website or dial their phone number. Phone calls are timed and logged to the history file.
Platform : Windows XP/2000/2003/Me/NT/9x
Radical
:$7000
RADICAL is a highly customisable business application than can address many requirements including:
- Helpdesks
- Service-Centres
- Expense Management
- Sales Management
- Contact Mangement
- Customer Relationship Management (CRM)
| Sophisticated Customer Profiling. |
| Storage of Hardware, Software and Networking information with each Client |
| Establishment of user-defined service level agreements (SLAs) per each account |
| Tracking of user-defined warranty programs for inventoried items. |
| Automatic routing and escalating of calls based on user-defined Rules |
| Escalation Rules based on numerous Service Clocks that are user defined |
| Complete history of activities with unlimited notes with each call is maintained |
| Populate and utilize the knowledge base to search for problem resolutions |
| Extensive User-defined reporting with built-in interface to Seagate Crystal Reports |
| Powerful analytical tools and filters to monitor performance of Help Desk Personnel |
| Concurrent user licensing |
| Real-time analytical calculations |
| Creation and linking of tasks and activities to specific service calls. |
OS : Windows 2000/2003/XP/NT 4
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